Shipping Policy
Effective Date: April 18, 2026
This Shipping Policy explains how Gleisan processes and ships orders for beauty equipment, wellness essentials, personal care products, pharmacy-adjacent products, and dietary supplements purchased through gleisan.com.
1. Fulfillment Location
Orders may be fulfilled from Hong Kong or another fulfillment location selected by us. If a product is fulfilled from Hong Kong, the return and service location may also be in Hong Kong unless we provide different instructions.
2. Order Processing Time
Most in-stock orders are processed within 3 to 5 business days after payment confirmation, excluding weekends and public holidays. Processing may take longer during peak periods, supplier delays, product quality checks, regulatory review, or when we need additional recipient or customs information.
3. Shipping Methods and Tracking
We use reputable international carriers such as DHL, FedEx, UPS, postal services, or comparable logistics providers. Once your order ships, we will send a shipping confirmation with tracking information where available. Tracking updates may take time to appear after dispatch.
4. Delivery Estimates
Delivery time varies by destination, customs processing, carrier capacity, and local delivery conditions. Typical international transit after dispatch may range from 7 to 20 business days, but delivery may be faster or slower depending on the destination and product category. Delivery estimates are not guaranteed.
5. Customs, Duties, Taxes, and Import Review
International orders may be subject to customs duties, VAT, GST, sales tax, brokerage fees, regulatory review, or other charges assessed by the destination country or carrier. These charges are not included in product prices or shipping fees unless expressly stated at checkout.
You are responsible for confirming that the products you order can be lawfully imported into your destination country or region. Health-related products, supplements, personal care products, medical devices, and pharmacy-adjacent products may be subject to food, drug, customs, consumer safety, or other local regulations. Customs or regulatory authorities may delay, inspect, refuse, seize, return, or destroy shipments.
6. Restricted Destinations and Products
We may restrict shipping to certain countries, regions, addresses, or product categories. We may cancel an order if we determine that a product cannot be shipped lawfully or reliably to the destination. We do not ship to locations subject to applicable trade sanctions, embargoes, or carrier restrictions.
7. Address Accuracy and Recipient Information
Please provide a complete and accurate shipping address, phone number, email address, and any customs information required for delivery. We are not responsible for delays, returns, failed delivery, or additional costs caused by incorrect or incomplete information provided by the customer.
8. Refused, Unclaimed, or Undeliverable Packages
If a package is refused, unclaimed, returned due to unpaid import charges, or returned because the recipient did not provide required information, we may deduct original shipping, return shipping, carrier fees, customs charges, handling costs, and non-recoverable product costs from any refund permitted under our Refund and Returns Policy. If a package is abandoned, seized, destroyed, or not returned to us, a refund may not be available.
9. Delayed, Lost, or Damaged Shipments
If your shipment is delayed or tracking appears inactive, contact us at [email protected]. We will work with the carrier to investigate. If a carrier confirms that a package is lost in transit, we will review the order and, where appropriate, offer a replacement, store credit, or refund according to the circumstances and applicable law.
If your order arrives damaged, contact us within 7 calendar days of delivery with your order number, photos of the packaging, photos of the damaged item, and a description of the issue. Please keep all packaging materials until the claim is resolved.
10. Temperature and Storage During Transit
Unless a product page states that special handling is included, products are shipped using standard carrier networks. Do not order heat-sensitive, cold-sensitive, or time-sensitive products if your location or delivery situation may expose the package to unsuitable conditions.
11. Contact
For shipping questions, contact [email protected]. Include your order number and destination country so we can assist you more quickly.
