Privacy Policy
Effective Date: April 18, 2026
This Privacy Policy explains how Gleisan Aesthetics L.L.C. and Gleisan Aesthetics Limited (collectively, “Gleisan,” “we,” “our,” or “us”) collect, use, disclose, store, and protect personal information when you visit gleisan.com, contact us, create an account, place an order, request support, or otherwise interact with our services.
1. Our Entities and Roles
Gleisan Aesthetics L.L.C. is our U.S. contact and business entity. Gleisan Aesthetics Limited is our Hong Kong entity and may support order fulfillment, customer service, shipping, returns, supplier coordination, and related operations. Depending on your order, location, and the service requested, either or both entities may process your information for the purposes described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of personal information:
- Contact information: name, email address, phone number, billing address, shipping address, and country or region.
- Account information: username, password-related data, account preferences, saved addresses, and order history.
- Order and transaction information: products purchased, order number, payment status, shipping details, customs information, returns, refunds, support records, and fraud-prevention signals.
- Payment information: payment method details are generally processed by third-party payment providers. We may receive limited payment metadata, such as payment status, transaction ID, card brand, or last four digits.
- Technical information: IP address, device identifiers, browser type, operating system, referring pages, pages viewed, timestamps, cookies, and similar tracking data.
- Communications: messages you send to us through forms, email, chat, WhatsApp, support tickets, product reviews, or other channels.
- Health-related product support information: if you choose to contact us about a supplement, personal care product, adverse reaction, product concern, or safety issue, we may process information you voluntarily provide so we can respond, investigate, document, or comply with applicable obligations.
3. How We Use Information
We use personal information to:
- Process orders, payments, shipping, delivery, returns, refunds, and warranty or support requests.
- Communicate with you about orders, products, policy updates, support issues, and account activity.
- Operate, secure, personalize, and improve the Site and our services.
- Detect and prevent fraud, abuse, unauthorized transactions, security incidents, and violations of our policies.
- Comply with legal, tax, customs, accounting, regulatory, dispute-resolution, and recordkeeping obligations.
- Send marketing communications where permitted by law and your preferences. You may opt out of marketing emails at any time.
- Review product quality, customer feedback, safety concerns, and service performance.
4. Cookies and Similar Technologies
We use cookies, pixels, analytics tools, and similar technologies to operate the Site, keep carts and accounts functioning, remember preferences, analyze traffic, measure marketing performance, and improve user experience. You can control cookies through your browser settings, but disabling some cookies may affect Site functionality.
5. When We Share Information
We may share personal information with:
- Payment processors, fraud-prevention providers, banks, and installment payment providers.
- Warehouses, fulfillment partners, suppliers, shipping carriers, customs brokers, return processors, and logistics providers, including partners in Hong Kong or other fulfillment locations.
- Website hosting, email, analytics, customer support, form, review, security, and IT service providers.
- Professional advisors, insurers, auditors, accountants, lawyers, and compliance consultants.
- Government authorities, customs officials, regulators, courts, law enforcement, or other parties when required by law or necessary to protect rights, safety, security, or legal interests.
- Successors or potential successors in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction.
We do not sell your personal information in the ordinary sense of exchanging it for money. Some analytics or advertising technologies may be considered “sharing” or “selling” under certain privacy laws; where required, you may exercise applicable opt-out rights.
6. International Transfers
Because we operate with U.S. and Hong Kong entities and use international service providers, your information may be processed in the United States, Hong Kong, your country of residence, and other countries where our providers operate. These countries may have privacy laws different from those in your location. We use reasonable safeguards appropriate to the nature of the information and processing activity.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide services, complete transactions, comply with legal and tax obligations, resolve disputes, enforce agreements, prevent fraud, maintain business records, and address product support or safety concerns. Retention periods vary depending on the type of information and the reason it was collected.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Choices and Rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information. You may also have the right to opt out of certain marketing, analytics, or advertising uses. To make a request, contact us at [email protected]. We may need to verify your identity before fulfilling a request.
10. Marketing Communications
If you subscribe to marketing emails or otherwise consent to receive them, we may send product updates, promotions, educational content, and service announcements. You can unsubscribe using the link in our emails or by contacting us. Transactional or service-related messages may still be sent when necessary.
11. Comments, Reviews, and User Content
If you submit comments, reviews, photos, or other user content, that content may be visible to other users depending on where it is submitted. Avoid posting sensitive personal information in public areas of the Site.
12. Children’s Privacy
Our Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can take appropriate action.
13. Third-Party Links and Services
The Site may link to third-party websites, payment providers, shipping carriers, social platforms, or other services. We are not responsible for the privacy practices of third parties. Review their privacy policies before providing information to them.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of the Site after an update means the updated Privacy Policy applies to your use of the Site.
15. Contact Us
If you have questions or requests about this Privacy Policy or our handling of personal information, contact us at [email protected].
U.S. Contact:
Gleisan Aesthetics L.L.C.
1942 Broadway St STE 314C
Boulder, Colorado, 80302
United States
Hong Kong Contact:
Gleisan Aesthetics Limited 歌萊光儀有限公司
UNIT 89, 3/F., YAU LEE CENTRE
NO.45, HOI YUEN ROAD
KWUN TONG, HONG KONG
Email: [email protected]
