Shipping Policy

Gleisan Aesthetics L.L.C. is committed to delivering your orders worldwide in a safe and timely manner. Our Shipping Policy outlines how we process orders, the regions we serve, expected delivery times, customs and tax information, and how we handle any issues that may arise during shipment. Please read the following information to understand our shipping terms and conditions for different regions.

Order Processing & Dispatch

• Processing Time: All orders are processed within 3–5 business days (Monday–Friday, excluding holidays). During this time, we prepare your items, perform quality checks, and package your order for shipment.
• Dispatch Notification: Once your order ships, we will send you a Shipping Confirmation email with tracking information. This email confirms that your package has left our facility and is on its way.
• Changes & Cancellations: If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate changes before the order ships; however, once an order has been dispatched, we may not be able to alter or recall it.

Shipping Methods & Order Tracking

We use reputable international couriers (such as DHL, FedEx, UPS, or similar) to ensure your package is delivered securely. All orders include tracking for real-time updates on your shipment’s progress. Below are important details about our shipping methods and delivery procedures:

• Tracking Information: You will receive a tracking number via email as soon as your order is shipped. Use this number to monitor your shipment status on the courier’s website. We encourage customers to track their packages and be aware of the expected delivery date.
• Signature on Delivery: For high-value orders or certain destinations, a signature may be required upon delivery. This measure helps ensure that your purchase reaches you safely. If you are unavailable at the time of delivery, the carrier may leave a notice or attempt redelivery, or you may need to arrange pickup from the carrier’s facility.
• Packaging: We pack all orders securely and discreetly. Our packages have no branding or product details on the exterior, to protect your privacy and reduce the risk of theft during transit.
• Address Accuracy: Please double-check your shipping address at checkout. We cannot deliver to P.O. boxes or APO/FPO military addresses, and a full valid street address is required. If an address is incorrect or incomplete, it could lead to delivery delays or returns. Should you notice a mistake in your address, contact us immediately to correct it before dispatch.

Shipping Destinations & Delivery Times

We ship to North America, Europe, South America, and most other regions worldwide. Delivery timeframes vary by destination. All times provided below are estimates for transit time after dispatch (not including the processing time noted above). Business days do not include weekends or public holidays. Please note that these are typical estimates and actual delivery dates may vary due to factors like customs clearance or carrier delays.

North America (USA & Canada)

United States: Standard shipping within the U.S. typically takes about 7–10 business days after dispatch. We deliver to all 50 states (including Alaska and Hawaii). Orders shipped within the U.S. will not incur any import duties. Any applicable sales taxes for U.S. orders are calculated at checkout, so you won’t have additional charges on delivery.

Canada: Standard shipping to Canada usually takes around 7–14 business days after dispatch. Delivery times can vary depending on the province and customs processing. Please be aware that Canadian imports may be subject to customs duties and taxes (such as GST/HST or provincial taxes). These fees are not included in our pricing and may be collected by the carrier or customs before or upon delivery. Customs inspections might occasionally add a few extra days to delivery.

Europe (EU Countries)

Shipping to European Union countries generally takes approximately 7–15 business days after dispatch. Major EU destinations (e.g., Western Europe) tend to be on the shorter end of this range, while deliveries to more remote or Eastern European locations may take longer. All shipments to the EU are delivered Delivery Duty Unpaid (DDU). This means import VAT and any applicable customs duties are the responsibility of the customer. Carriers will usually contact you to arrange payment of these fees (e.g., VAT, import tariffs) before or upon delivery. We include all necessary documentation (such as commercial invoices) to assist with customs clearance, but occasionally packages can be delayed in customs; such delays are beyond our control.

South America

We proudly serve customers in South America, including countries like Brazil, Argentina, Chile, Colombia, and others. Transit times to South America are typically longer due to distance and local customs procedures. On average, you can expect about 10–20 business days for delivery after dispatch, depending on the country and region. Some areas may experience even longer delivery times (for example, rural locations or countries with slower customs processing).

Customs & Local Requirements: All shipments to South America are sent DDU, meaning customers are responsible for paying import duties, taxes, and fees as required by their country’s regulations. Many South American countries have high import taxes (for instance, Brazil can impose significant duties on electronics). The courier or customs officials will reach out to you to collect any required import fees before delivery. In countries like Brazil and Argentina, you may need to provide a local tax identification number (e.g., CPF in Brazil or CUIT in Argentina) for customs clearance. Please ensure this information is provided when required to avoid delays. Any customs processing time is in addition to the transit estimates above and can vary widely by country.

Other Regions

We also offer shipping to Asia-Pacific, the Middle East, Africa, and other locations around the globe. Delivery times for these regions vary depending on the destination:

• Asia-Pacific: Typically 7–15 business days to major hubs in Asia (e.g., East Asia, Southeast Asia, Australia/New Zealand). Some countries like Japan or Singapore might receive shipments faster (on the lower end of the range), whereas others might be closer to two weeks or more.
• Middle East & Africa: Transit times are usually in the range of 10–20 business days after dispatch. Developed urban areas might see quicker deliveries than remote or rural regions. Please allow additional time for any unforeseen delays.
• Other Locations: If your country or region is not specifically listed above, our standard policy of DDU (customer-responsible duties and taxes) still applies. Shipping times will be comparable to the nearest region mentioned. For example, shipments to Central America or the Caribbean might be similar to North America transit times, and shipments to Central or East Asia might be similar to Asia-Pacific times.

For all international destinations, any import duties or taxes are the responsibility of the recipient. We advise checking with your local customs office if you are unsure about potential fees or restrictions for importing our products. Additionally, certain destinations may have specific import requirements (for example, some countries require an import permit or personal identification for customs). We will communicate with you if we need additional information to ensure your package clears customs.

Note: We are unable to ship to countries or regions that are subject to international trade sanctions or embargoes, in accordance with U.S. export regulations. If we receive an order to a location that we cannot legally ship to, we will notify you and cancel the order with a full refund.

Customs, Duties & Taxes

All international orders are shipped on a Delivered Duty Unpaid (DDU) basis unless otherwise stated. This means that any import duties, value-added taxes (VAT), Goods and Services Tax (GST), or other customs fees are not included in our product prices or shipping charges. The customer (recipient) is responsible for paying these additional charges to the appropriate authorities as required by the destination country’s laws.

When your shipment arrives in your country, the customs office may assess import charges. The courier (delivery company) will typically inform you (via phone, email, or a notice) if any payment is required for customs clearance. Any customs duties or taxes must be paid by the recipient to release the shipment for delivery. If you refuse to pay the duties/taxes or fail to provide required information to customs, the package might be held or returned to us. In the event of a return due to non-payment of fees or lack of documentation, we can refund the product price minus any return shipping or handling costs once we receive the item back, or we can re-send the shipment if you agree to cover the new shipping cost. If the package is abandoned or confiscated by customs due to non-compliance, we may not be able to provide a refund.

Please note that customs processing can occasionally delay delivery. We have no control over these government procedures. We are not responsible for any delays caused by customs clearance processes or for any import packages rejected by customs due to local regulations. It is the customer’s responsibility to ensure that the item being ordered is permitted for import into their country. We recommend checking your country’s import regulations if you are unsure, especially for specialized equipment or electronics.

(For EU customers: We do not currently operate an EU VAT collection (IOSS) system on our website, so EU buyers will likely need to pay VAT to the courier upon delivery. For Canadian customers: import GST/PST will similarly be collected by the carrier. These charges are normal and are set by your government, not by Gleisan Aesthetics.)

Delivery Issues & Support

We strive for every order to reach you smoothly, but occasionally issues can occur during shipping. Below are our policies for common shipping problems and how we handle them. If you encounter any of these issues, please contact our customer support at support@gleisan.com as soon as possible with your order details so we can assist you promptly.

• Delayed Delivery While most orders arrive on time, external factors (weather, customs backlogs, carrier operational delays, etc.) can sometimes cause delays. The delivery times we provide are estimates furnished by the carriers and are not guaranteed. If your package is significantly past its estimated delivery window, please inform us. We will contact the shipping carrier on your behalf to get an update and push for a resolution.

However, please understand that once a package is dispatched, its transit is managed by the courier. Gleisan Aesthetics L.L.C. is not responsible for delays caused by the shipping carrier, and such delays are not grounds for a refund. Our responsibility is to dispatch your order in a timely manner as stated in our processing time. We appreciate your patience in such cases.

• Lost or Missing Packages If your tracking information shows your package has not moved for an extended period or is marked as delivered but you cannot locate it, please follow these steps:

1. Double-check the shipping address on your order confirmation.
2. Look around your delivery location, with neighbors, or with your building’s reception/mailroom.
3. Contact us to report the issue.

Upon notification, we will initiate an official trace or investigation with the shipping carrier to determine the package’s status. This process can take several days or weeks, depending on the carrier.

If the carrier officially confirms that the package is lost in transit, Gleisan Aesthetics L.L.C. will not issue a direct refund or reshipment for the lost order. Instead, we will provide you with all necessary documentation to file a claim directly with the courier company. This documentation may include:

• Proof of shipment (shipping label and receipt)
• The commercial invoice detailing the value of the items
• Tracking information and any communication with the carrier

The final compensation and timeline for reimbursement are subject to the carrier’s claims process and policies. The responsibility for filing and following up on the claim rests with you, the customer, but we are committed to assisting you by providing the required evidence.

• Damaged Packages If your order arrives and the contents are damaged or broken, please contact us immediately (within 7 days of delivery) and provide a description of the damage along with photos. We will arrange for a solution – typically by sending a replacement product or providing a refund or store credit. We may also provide instructions on how to return or dispose of the damaged item. Please retain all original packaging materials, as we might need them for filing a damage claim with the courier.

• Incorrect or Undeliverable Address If a package is delayed or returned to us due to an incorrect or undeliverable address provided by the customer, we will contact you. We can re-ship to an updated address, but additional shipping charges will apply. To prevent this, always double-check your address at checkout. If the error was ours, we will re-send your order at no extra cost.

• Unclaimed Packages If a courier attempts delivery and no one is available, or if customs requires payment/information from you and does not receive it, the package may be held or returned. Please monitor your tracking information. If a package is unclaimed and returned to us, we can refund you for the product price minus all shipping costs incurred (both original and return shipping), or we can re-ship the item at your expense.

Force Majeure (Unforeseen Events)

In rare cases, extraordinary events or circumstances beyond our control may prevent us from fulfilling our shipping obligations on time. In such situations, Gleisan Aesthetics L.L.C. shall not be held liable for delays or failures in delivery. Examples of force majeure events include, but are not limited to:

• Natural Disasters: e.g. earthquakes, hurricanes, floods, wildfires, or other extreme natural events.
• War & Civil Unrest: e.g. armed conflicts, acts of terrorism, riots, or insurrections that impact normal commerce.
• Public Health Emergencies: e.g. epidemics or pandemics (and related government restrictions or lockdowns).
• Government Actions: e.g. changes in laws or regulations, import/export bans, sanctions, trade restrictions, or sudden customs policy changes that affect shipping.
• Labor Strikes & Transport Disruptions: e.g. strikes by postal or courier workers, port closures, flight cancellations, or significant disruptions in transportation networks.

If a force majeure event occurs, we will do our best to notify customers of potential delays and will resume normal operations as soon as the situation allows. Your patience and understanding are appreciated during such extraordinary circumstances.